Book your free demo

Discover how our product can simplify your workflow. Schedule a free, no-obligation demo today.

[contact-form-7 id="eed60bd" title="Get a demo - Side Panel"]

Social Media:

HELP & SUPPORT

How Can We Help?

Find answers, product guidance and ways to get support with Grayrock products.

Find the Help You Need

Whether you’re getting started, looking for product guidance or need help with your account, start with the resources below or contact Grayrock Support.

Contact Support

Getting Started & Product Help

1. What Grayrock products are available?

Grayrock develops focused software products including Grayrock Money and Grayrock Trading Journal. Product availability and access information will be provided on each product page.

2. Where can I find help for Grayrock Money?

Grayrock Money guides and support resources will be available through the Help & Support area as the product becomes available.

3. Where can I find help for Grayrock Trading Journal?

Guidance for Grayrock Trading Journal will cover getting started, trade records, performance review and other product features.

4. How do I report a problem with a Grayrock product?

Contact Grayrock Support and describe the issue, the product you are using and any relevant steps that led to the problem.

5. Where can I find guides and tutorials?

Guides will be available through Grayrock Help & Support and selected articles within Grayrock Insights.

Account, Data & Privacy

1. What should I do if I can't access my account?

Contact Grayrock Support using the email address associated with your account. Never send your password or authentication credentials.

2. How does Grayrock handle my personal information?

Grayrock handles personal information according to its Privacy Policy and the requirements of the services being provided.

3. What happens to the data I enter into Grayrock products?

Your product data is used to provide the functionality of the relevant Grayrock service. Further information about collection, use, storage and retention will be provided in the Privacy Policy.

4. Can I export my data?

Export capabilities depend on the Grayrock product and its available features. Product-specific information will be provided in the relevant support documentation.

5. Where can I learn more about privacy and data handling?

Please refer to the Grayrock Privacy Policy for information about how personal information and product data are handled.

Subscription & Billing

1. Where can I find Grayrock product pricing?

Current pricing and plan information will be available on the relevant Grayrock product and pricing pages.

2. How do subscriptions work?

Subscription options, billing periods and included features may vary by product and plan. The applicable details will be shown before you subscribe.

3. Can I change my subscription later?

Available upgrade or downgrade options will depend on the product and subscription plan.

4. How can I cancel a subscription?

Cancellation options and their effective dates will be explained in the applicable subscription and account settings.

5. Where can I get help with a billing issue?

Contact Grayrock Support with your account email and relevant billing information. Do not send passwords or complete payment-card details.

GRAYROCK SUPPORT

Still Need Help?

Can’t find the answer you’re looking for? Contact Grayrock Support and we’ll help you find the right information.

Contact Support