GRAYROCK FAQs
Frequently Asked Question
Find answers to common questions about Grayrock, our products, subscriptions, data and support.
1. What is Grayrock?
Grayrock Capital Pte. Ltd. is a Singapore-based company developing focused software products designed to simplify complex information and support better decision-making.
2. What does Grayrock do?
Grayrock develops and owns practical software products. We focus on creating clear, purposeful tools for specific real-world needs rather than providing custom software-development services.
3. What products does Grayrock offer?
Grayrock's product family includes Grayrock Money and Grayrock Trading Journal. Additional focused products may be introduced as the Grayrock product family develops.
4. What is Grayrock Money?
Grayrock Money is designed to help individuals and small businesses track, understand, plan and control their money without the complexity of traditional accounting software.
5. Is Grayrock Money accounting software?
No. Grayrock Money is a money-management product, not an accounting system. It is not intended to provide general ledger accounting, tax preparation, GST reporting, payroll or other professional accounting functions.
6. What is Grayrock Trading Journal?
Grayrock Trading Journal is designed to help traders record, organise and review trading activity so they can better understand performance, strategies, mistakes and decision-making patterns.
7. Does Grayrock Trading Journal provide trading or investment advice?
No. Grayrock Trading Journal is a journaling and performance-review tool. It does not provide personalised investment advice or replace professional financial advice.
8. Where is Grayrock based?
Grayrock Capital Pte. Ltd. is based in Singapore.
9. Does Grayrock develop custom software for clients?
No. Grayrock develops and owns its own focused software products rather than operating as a custom software-development agency.
10. How can I contact Grayrock?
You can contact Grayrock through our Contact page or email support@grayrock.asia.
1. Where can I find information about Grayrock products?
Visit the Products page for an overview of Grayrock software and links to individual product pages with more detailed information.
2. How much do Grayrock products cost?
Pricing may vary by product and plan. Current pricing and included features will be shown on the relevant product or pricing page when subscriptions become available.
3. Does Grayrock offer free trials?
Trial availability will depend on the individual product and plan. Any available trial terms will be clearly shown before registration.
4. Can I change my subscription later?
Available upgrade or downgrade options will depend on the product and subscription plan
5. Can I cancel my subscription?
Cancellation options and applicable terms will be provided with the relevant subscription and account settings.
6. Can I use Grayrock products on different devices?
Device and browser support may vary by product. Supported environments will be documented for each product.
7. Can I import existing data into Grayrock Money?
Grayrock Money is being designed to support importing compatible transaction history from CSV and Excel (XLSX) files, including mapping and reviewing data before import.
8. Can Grayrock Money manage both personal and business money?
Yes. Grayrock Money is designed around Personal, Business and Mixed financial activity, allowing users to organise these appropriately while maintaining an overall financial view.
9. Will Grayrock add more products in the future?
Grayrock may introduce additional products where there is a clear real-world problem that can benefit from a focused and practical software solution.
10. Where will new product releases be announced?
Product announcements and important Grayrock updates will be published through Grayrock Insights and other official Grayrock communications.
1. Where can I get help with a Grayrock product?
Visit Help & Support for product guidance, common questions and ways to contact Grayrock Support.
2. What should I do if I cannot access my account?
Contact Grayrock Support using the email address associated with your account. Never send your password or authentication credentials.
3. How can I contact Grayrock Support?
You can use the Grayrock Contact page or email support@grayrock.asia.
4. What information should I provide when reporting a problem?
Include the Grayrock product you are using, a clear description of the issue and the steps that led to it. Screenshots may also be helpful where appropriate. Do not include passwords or sensitive authentication credentials.
5. How does Grayrock handle my personal information?
Grayrock handles personal information according to its Privacy Policy and the requirements of the services being provided.
6. Where can I learn about Grayrock's privacy practices?
Please refer to the Grayrock Privacy Policy for information about the collection, use, storage and handling of personal information.
7. Can I export my data?
Export capabilities depend on the individual Grayrock product and its available features. Product-specific information will be provided in the relevant documentation.
8. Where can I find guides and tutorials?
Product guidance will be available through Help & Support, while practical guides and related articles may also be published through Grayrock Insights.
9. How do I report a security or privacy concern?
Contact Grayrock Support with details of the concern so it can be reviewed appropriately. Do not include passwords or authentication credentials in your message.
10. What if my question isn't answered here?
Visit Help & Support or contact Grayrock directly and we'll help you find the appropriate information.